With the rapid advancement of large language models (LLMs) and robotics, service robots are increasingly becoming an integral part of daily life, offering a wide range of services in complex environments. To deliver these services intelligently and efficiently, robust and accurate task planning capabilities are essential. This paper presents a comprehensive overview of the integration of LLMs into service robotics, with a particular focus on their role in enhancing robotic task planning. First, the development and foundational techniques of LLMs, including pre-training, fine-tuning, retrieval-augmented generation (RAG), and prompt engineering, are reviewed. We then explore the application of LLMs as the cognitive core-`brain'-of service robots, discussing how LLMs contribute to improved autonomy and decision-making. Furthermore, recent advancements in LLM-driven task planning across various input modalities are analyzed, including text, visual, audio, and multimodal inputs. Finally, we summarize key challenges and limitations in current research and propose future directions to advance the task planning capabilities of service robots in complex, unstructured domestic environments. This review aims to serve as a valuable reference for researchers and practitioners in the fields of artificial intelligence and robotics.

The integration of self-driving cars and service robots is becoming increasingly prevalent across a wide array of fields, playing a crucial and expanding role in both industrial applications and everyday life. In parallel, the rapid advancements in Large Language Models (LLMs) have garnered substantial attention and interest within the research community. This paper introduces a novel vehicle-robot system that leverages the strengths of both autonomous vehicles and service robots. In our proposed system, two autonomous ego-vehicles transports service robots to locations within an office park, where they perform a series of tasks. The study explores the feasibility and potential benefits of incorporating LLMs into this system, with the aim of enhancing operational efficiency and maximizing the potential of the cooperative mechanisms between the vehicles and the robots. This paper proposes a novel inference mechanism which is called CGOT toward this type of system where an agent can carry another agent. Experimental results are presented to validate the performance of the proposed method.

Personal service robots are increasingly used in domestic settings to assist older adults and people requiring support. Effective operation involves not only physical interaction but also the ability to interpret dynamic environments, understand tasks, and choose appropriate actions based on context. This requires integrating both hardware components (e.g. sensors, actuators) and software systems capable of reasoning about tasks, environments, and robot capabilities. Frameworks such as the Robot Operating System (ROS) provide open-source tools that help connect low-level hardware with higher-level functionalities. However, real-world deployments remain tightly coupled to specific platforms. As a result, solutions are often isolated and hard-coded, limiting interoperability, reusability, and knowledge sharing. Ontologies and knowledge graphs offer a structured way to represent tasks, environments, and robot capabilities. Existing ontologies, such as the Socio-physical Model of Activities (SOMA) and the Descriptive Ontology for Linguistic and Cognitive Engineering (DOLCE), provide models for activities, spatial relationships, and reasoning structures. However, they often focus on specific domains and do not fully capture the connection between environment, action, robot capabilities, and system-level integration. In this work, we propose the Ontology for roBOts and acTions (OntoBOT), which extends existing ontologies to provide a unified representation of tasks, actions, environments, and capabilities. Our contributions are twofold: (1) we unify these aspects into a cohesive ontology to support formal reasoning about task execution, and (2) we demonstrate its generalizability by evaluating competency questions across four embodied agents - TIAGo, HSR, UR3, and Stretch - showing how OntoBOT enables context-aware reasoning, task-oriented execution, and knowledge sharing in service robotics.

By combining classical planning methods with large language models (LLMs), recent research such as LLM+P has enabled agents to plan for general tasks given in natural language. However, scaling these methods to general-purpose service robots remains challenging: (1) classical planning algorithms generally require a detailed and consistent specification of the environment, which is not always readily available; and (2) existing frameworks mainly focus on isolated planning tasks, whereas robots are often meant to serve in long-term continuous deployments, and therefore must maintain a dynamic memory of the environment which can be updated with multi-modal inputs and extracted as planning knowledge for future tasks. To address these two issues, this paper introduces L3M+P (Lifelong LLM+P), a framework that uses an external knowledge graph as a representation of the world state. The graph can be updated from multiple sources of information, including sensory input and natural language interactions with humans. L3M+P enforces rules for the expected format of the absolute world state graph to maintain consistency between graph updates. At planning time, given a natural language description of a task, L3M+P retrieves context from the knowledge graph and generates a problem definition for classical planners. Evaluated on household robot simulators and on a real-world service robot, L3M+P achieves significant improvement over baseline methods both on accurately registering natural language state changes and on correctly generating plans, thanks to the knowledge graph retrieval and verification.

--Service robots are increasingly deployed in diverse and dynamic environments, where both physical layouts and social contexts change over time and across locations. In these unstructured settings, conventional navigation systems that rely on fixed parameters often fail to generalize across scenarios, resulting in degraded performance and reduced social acceptance. Although recent approaches have leveraged reinforcement learning to enhance traditional planners, these methods often fail in real-world deployments due to poor generalization and limited simulation diversity, which hampers effective sim-to-real transfer . T o tackle these issues, we present LE-Nav, an interpretable and scene-aware navigation framework that leverages multi-modal large language model reasoning and conditional variational autoencoders to adaptively tune planner hyperpa-rameters. T o achieve zero-shot scene understanding, we utilize one-shot exemplars and chain-of-thought prompting strategies. Experiments show that LE-Nav can generate hyperparameters achieving human-level tuning across diverse planners and scenarios. Real-world navigation trials and a user study on a smart wheelchair platform demonstrate that it outperforms state-of-the-art methods on quantitative metrics such as success rate, efficiency, safety, and comfort, while receiving higher subjective scores for perceived safety and social acceptance. Note to Practitioners--Service robots often experience degraded performance of traditional local planners due to changing and dynamic environmental conditions during navigation. This work investigates automatic hyperparameter tuning for planners such as DW A and TEB, and our framework LE-Nav can be used to adjust hyperparameters of any optimization-based planner . Existing navigation frameworks are typically either end-to-end, lacking safety guarantees, or rely on reinforcement learning-based tuning with limited generalization. By designing two prompting strategies, we enable the MLLM to generate stable and accurate scene descriptions. We use a conditional variational autoencoder to learn human expert tuning strategies, enhanced with data augmentation and attention masking to address inevitable MLLM packet loss in real applications. The decoupling of the MLLM and action modules improves decision transparency, allowing clear insight into how scene analysis informs navigation behavior . Experiments demonstrate that our method adaptively generates hyperparameters comparable to human experts, while being robust to packet loss and compatible with various MLLMs. Future work includes enhancing real-time scene understanding with advanced MLLMs, expanding support to more planners with personalized tuning, and extending the framework to collaborative multi-robot systems.

Localizing humans is a key prerequisite for any service robot operating in proximity to people. In these scenarios, robots rely on a multitude of state-of-the-art detectors usually designed to operate with RGB-D cameras or expensive 3D LiDARs. However, most commercially available service robots are equipped with cameras with a narrow field of view, making them blind when a user is approaching from other directions, or inexpensive 1D LiDARs whose readings are difficult to interpret. To address these limitations, we propose a self-supervised approach to detect humans and estimate their 2D pose from 1D LiDAR data, using detections from an RGB-D camera as a supervision source. Our approach aims to provide service robots with spatial awareness of nearby humans. After training on 70 minutes of data autonomously collected in two environments, our model is capable of detecting humans omnidirectionally from 1D LiDAR data in a novel environment, with 71% precision and 80% recall, while retaining an average absolute error of 13 cm in distance and 44{\deg} in orientation.

Societal or population-level attitudes are aggregated patterns of different individual attitudes, representing collective general predispositions. As service robots become ubiquitous, understanding attitudes towards them at the population (vs. individual) level enables firms to expand robot services to a broad (vs. niche) market. Targeting population-level attitudes would benefit service firms because: (1) they are more persistent, thus, stronger predictors of behavioral patterns and (2) this approach is less reliant on personal data, whereas individualized services are vulnerable to AI-related privacy risks. As for service theory, ignoring broad unobserved differences in attitudes produces biased conclusions, and our systematic review of previous research highlights a poor understanding of potential heterogeneity in attitudes toward service robots. We present five diverse studies (S1-S5), utilizing multinational and "real world" data (Ntotal = 89,541; years: 2012-2024). Results reveal a stable structure comprising four distinct attitude profiles (S1-S5): positive ("adore"), negative ("abhor"), indifferent ("ignore"), and ambivalent ("unsure"). The psychological need for interacting with service staff, and for autonomy and relatedness in technology use, function as attitude profile antecedents (S2). Importantly, the attitude profiles predict differences in post-interaction discomfort and anxiety (S3), satisfaction ratings and service evaluations (S4), and perceived sociability and uncanniness based on a robot's humanlikeness (S5).

Service robots are increasingly entering the home to provide domestic tasks for residents. However, when working in an open, dynamic, and unstructured home environment, service robots still face challenges such as low intelligence for task execution and poor long-term autonomy (LTA), which has limited their deployment. As the basis of robotic task execution, environment modeling has attracted significant attention. This integrates core technologies such as environment perception, understanding, and representation to accurately recognize environmental information. This paper presents a comprehensive survey of environmental modeling from a new task-executionoriented perspective. In particular, guided by the requirements of robots in performing domestic service tasks in the home environment, we systematically review the progress that has been made in task-execution-oriented environmental modeling in four respects: 1) localization, 2) navigation, 3) manipulation, and 4) LTA. Current challenges are discussed, and potential research opportunities are also highlighted.

To facilitate human--robot interaction (HRI) tasks in real-world scenarios, service robots must adapt to dynamic environments and understand the required tasks while effectively communicating with humans. To accomplish HRI in practice, we propose a novel indoor dynamic map, task understanding system, and response generation system. The indoor dynamic map optimizes robot behavior by managing an occupancy grid map and dynamic information, such as furniture and humans, in separate layers. The task understanding system targets tasks that require multiple actions, such as serving ordered items. Task representations that predefine the flow of necessary actions are applied to achieve highly accurate understanding. The response generation system is executed in parallel with task understanding to facilitate smooth HRI by informing humans of the subsequent actions of the robot. In this study, we focused on waiter duties in a restaurant setting as a representative application of HRI in a dynamic environment. We developed an HRI system that could perform tasks such as serving food and cleaning up while communicating with customers. In experiments conducted in a simulated restaurant environment, the proposed HRI system successfully communicated with customers and served ordered food with 90\% accuracy. In a questionnaire administered after the experiment, the HRI system of the robot received 4.2 points out of 5. These outcomes indicated the effectiveness of the proposed method and HRI system in executing waiter tasks in real-world environments.

As humanoid service robots are becoming more and more perceptible in public service settings for instance as a guide to welcome visitors or to explain a procedure to follow, it is desirable to improve the comprehensibility of complex issues for human customers and to adapt the level of difficulty of the information provided as well as the language used to individual requirements. This work examines a case study using a humanoid social robot Pepper performing support for customers in a public service environment offering advice and information. An application architecture is proposed that improves the intelligibility of the information received by providing the possibility to translate this information into easy language and/or into another spoken language.